CUSTOMER CARE

 

Have any questions or concerns ? Always ready to help!
Call Kirsten Todd on 07816 391643 or send me an email at scribbles@artatvixen.co.uk

 

FAQ

How do I place an order?
 

For a commission simply follow step by step guide in How to Commission a Painting. To purchase an original, go to the shop, select your painting and checkout.

For hand embellished or a standard limited edition print go to the shop, select your image, select your preferred number from the limited edition numbers still available and check out

What is stretched canvas?
 

Canvas is the substrate used to paint on. It comes in standard sizes ready stretched over a wooden frame. It also comes in a roll for when a bespoke size is required. This would then can be stretched tightly over a frame to the correct size.

Tell me about limited edition prints.
 

My standard limited edition prints are either on fine art paper or canvas. Hand embellished limited edition prints have paint added to the print to enhance textures and bring the painting alive even more than normal and so are always on canvas.

I only ever produce one run of limited edition prints at one size from any painting keeping them very special.

What are your delivery options?
 

All paintings and prints are carefully packaged and beautifully gift wrapped with the certificate of authenticity. Delivery is by courier and a signature is required.

How can I contact your couriers?
 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.

Do you provide international delivery?
 

Not at this stage. It is something I hope to provide in the near future. For now, for large canvases, delivery in the UK only is available.

 

What is your returns policy?
 

Commissions by their nature are personalised, bespoke items and so cannot be returned. 

Anything else sold though my website reverts back to UK rules on selling online. That means if you are not completely satified with your purchase you can return it within 14 days of receiving it. It MUST be returned in its original packaging and in the same condition as it arrived, so please take care when unpacking your artwork. Please return to me via courier. If your artwork arrives damaged then please take a photo of the damage and return with its packaging so I can learn a bit more about what went wrong with the shipment. 

A refund will be given within 14 days of receiving the artwork back in good condition.

https://www.gov.uk/accepting-returns-and-giving-refunds

@ 2018 VIXEN CREATIVE

STAY CONNECTED

  • Instagram - White Circle
  • Facebook - White Circle
  • Twitter - White Circle
  • Pinterest - White Circle

CONTACT ME

 

T: 07816 391643

E: scribbles@artatvixen.co,uk

87 Town Lane

Whittle-le-Woods

Chorley

Lancashire PR6 7DH